E-Cycyling Dates

E-Cycle in Hempstead Town...

Saturday , March 13, 2010
Time: 8am - 2pm

Town Parking Lot L2
Division Avenue in Levittown,NY

With the rapid pace at which technology is advancing, people are purchasing new computer systems, televisions, DVD players and other electronic components in record numbers. As a result, more obsolete equipment containing toxic materials is entering our waste stream. That's why Hempstead Town is taking responsible and proactive steps to ensure that your old electronic equipment can be recycled and disposed of properly. All computers, computer components, televisions, VCRs and DVD players will be accepted for recycling at our "E-Cycling" programs. By participating in e-cycling events, toxic materials, such as lead, mercury and arsenic are kept from entering the waste stream.

2010 Collection Dates
Hours: 8:00 a.m. - 2:00 p.m.
Date Location
Saturday
March 13, 2010 Town Parking Field L2 Division Avenue (off Hempstead Tpke.)
Levittown
Sunday
October 3, 2010 Newbridge Road Park Newbridge Road
Bellmore
The town's e-cycling program is open to Town of Hempstead residents only.
(No businesses, non-commercial vehicles only)
Call the Sanitation Department at (516) 378-2200 for further details.

Town Web Link

SuperSpyware Reseller ... Best Spyware remover...

Welcome to Computer Works Recommend Spyware Clean Products...

Purchase Suite

Free Trail Software

Newsvine.com

Look for us at http://cwcny.newsvine.com

Storms....

Get your battery backups and APC power strips from CWCNY ..

We are authoized Dealer for all APC Products....

Protect your Home or Business from

• Surges..
• Brown Outs...
• Black Outs...
• Improper Shut Downs...

Contac us at:

Email: mike@cwcny.com

or Office: 516-889-3600

Check out my new linkenid

http://www.linkedin.com/in/cwcny


Check it out....

Verizon DSL -New York Long Beach Area & Parts of Maryland

DSL was down for few days in parts of Long Beach, NY ...
Client called about no Internet , but modem was up and Router was up...

Call Verizon to find hardware failure and replacing a network node on servers...

Service was restored....

Always check your internet carriers before you call your computer guy up...lol

Black Berry Email Issues....

Blackberry Email missing....

Few Clients stop receiving emails to blackberry device over last few days....

Spoke to Rim Level 2 support - we found that you would have to delete email acct and and reactivate account to start to receive email again on device....

Very weird no answers... Why?

Spoke to Hosting Company and Spoke to App River Spam filter Team...

Unknown issue......

No Outages reported....

Making a T1 Loop Back Tester on a Budge.....& Testing Instructions

Loop Back Instru

The T1 CSU/DSU has a pinout different from the four-wire 56K CSU/DSU. The connector for the T1 CSU/DSU is an RJ-48C. The connector for the four-wire 56k CSU/DSU is an RJ-48S. Both connectors are compatible with RJ-45 plugs.

*

Complete these steps to create a loopback plug for a T1 CSU/DSU:

1.

Use wire cutters to create a working RJ-45 cable that is 5 inches long with an attached connector.

2.

Strip the wires.

3.

Twist the wires from pins 1 and 4 together.

4.

Twist the wires from pins 2 and 5 together.

5.

Leave the rest of the wires alone.

*

Complete these steps to create a loopback plug for a 56K CSU/DSU:

1.

Use wire cutters to create a working RJ-45 cable that is 5 inches long with an attached connector.

2.

Strip the wires.

3.

Twist the wires from pins 1 and 7 together.

4.

Twist the wires from pins 2 and 8 together.

5.

Leave the rest of the wires alone.

Telco-Assisted Loopback Tests

Note: Refer to the Telco Assisted Loop to Router in the diagram above.

Use CSU/DSU tests to test the CSU/DSU, router, and cable that connects them (for an external CSU/DSU) on both sides of the circuit. If you can rule out a problem with them, involve the telco or provider. These loopback tests are done with the assistance of the telco, but are not done independently by the telco.

Note: These tests are not the same as the diagnostic or Bit Error Rate Test (BERT) testing on the line that the telco performs.

For these loopback tests, you must involve the telco since you are ask them to provide loopbacks towards your premises from the telco switches. Monitor the looped circuit from the router. In order to do this, you need to have the telco "split the circuit" at the telco switch closest to your router. For example, the telco must supply a loopback at the first telco switch that your circuit passes through, and loop that circuit back towards your router. In this way you can isolate the telco cloud of switches. You can then test only the portion of the circuit between the first telco switch and your CSU/DSU, SmartJack, and router.

Please refer to the Diagnostic Tests While in Loopback section for information on what you must verify while in loopback.

If you complete this "First Switch" testing, and prove it to run free of errors, perform the same procedure on the remote end of the circuit. The remote end is the router on the other side of the provider cloud. If the remote end is your Internet service provider (ISP), you must involve the ISP to help test this portion of the circuit.

Test the "First Switch" on both sides. If it is clean, you can use this information to indicate that the problem is within the telco cloud. The telco can investigate with their own testing of the circuit at this point. Alternatively the telco can continue the loopback testing with you. The telco can do this by backing off one switch at a time further into the telco cloud. At each switch, they should do a loopback towards the local router.

If "First Switch" tests indicate a problem in the circuit between the first telco switch and your router, the telco can help test that circuit portion. The telco can loop various equipment for diagnostic tests between the SmartJack that you connect your CSU/DSU to and the first telco switch. Bear in mind that, if you have an extended demarc, you should investigate it as a potential problem area. Extended demarcs, when done incorrectly, can produce errors on the line. Extended demarcs occur when the provider extends the original demarc point to a location closer to the customer equipment.

Diagnostic Tests While in Loopback

The best test to run while in any of the loopbacks described above is an extended ping. You should run this test and monitor the show interface serial command for errors on the interface.

Prepare for the Extended Ping Test

Complete these steps to prepare for the extended ping test:

1.

Use the show interface serial command to verify that the router has HDLC encapsulation on the interface, and that the interface sees the loopback.

Here is an example of the first few lines of the output:

Router#show interface serial 0

Serial0 is up, line protocol is up (looped)

Hardware is HD64570

Internet address is 10.1.1.1, subnet mask is 255.255.255.0

MTU 1500 bytes, BW 1544 Kbit, DLY 20000 usec, rely 255/255, load 1/255

Encapsulation HDLC, loopback set, keepalive set (10 sec)

...

2.

Use the show running-config command to see if the interface has a unique IP address that is not shared with any other interface.

If the serial interface above does not have an IP address of its own, obtain a unique address and assign it to the interface.

Router(config-if)#ip address 172.22.53.1 255.255.255.0

3.

Use the clear counters command to clear the interface counters.

For example:

Router#clear counters

Clear "show interface" counters on all interfaces [confirm]

Router#

4.

Perform the extended ping test as described in the Perform Extended Ping Tests section.

Perform Extended Ping Tests

The ping command is a useful test available on Cisco internetworking devices as well as on many host systems. In TCP/IP, this diagnostic tool is also called an Internet Control Message Protocol (ICMP) Echo Request.

Note: The ping command is particularly useful when the show interfaces serial output registers high levels of input errors.

Cisco internetworking devices provide a mechanism to send many ping packets in sequence automatically.

Complete these steps to perform serial line extended ping tests:

1.

Perform the extended ping test. To do so, complete these steps:

1.

Type: ping ip

2.

Target address = enter the IP address of the local interface to which IP address was just assigned

3.

Repeat count = 50

4.

Datagram size = 1500

5.

Timeout = press ENTER

6.

Extended cmds = yes

7.

Source Address = press ENTER

8.

Type of service = press ENTER

9.

Set Df bit in ip header = press ENTER

10.

Validate reply data = press ENTER

11.

Data pattern: 0x0000

12.

Press ENTER three times.

Notice that the ping packet size is 1500 bytes, and that we perform an all zeros ping (0x0000). Also, the ping count specification is set to 50. Therefore, in this case, fifty 1500 byte ping packets are sent out.

Here is a sample output:

Router#ping ip

Target IP address: 172.22.53.1

Repeat count [5]: 50

Datagram size [100]: 1500

Timeout in seconds [2]:

Extended commands [n]: yes

Source address or interface:

Type of service [0]:

Set DF bit in IP header? [no]:

Validate reply data? [no]:

Data pattern [0xABCD]: 0x0000

Loose, Strict, Record, Timestamp, Verbose[none]:

Sweep range of sizes [n]:

Type escape sequence to abort.

Sending 50, 1500-byte ICMP Echos to 172.22.53.1, timeout is 2 seconds:

Packet has data pattern 0x0000

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Success rate is 100 percent (50/50), round-trip min/avg/max = 4/4/8 ms

Router#

2.

Perform additional extended ping tests with different data patterns.

For example:

Repeat step 1, but use a Data Pattern of 0x1111

Repeat step 1, but use a Data Pattern of 0xffff

Repeat step 1, but use a Data Pattern of 0xaaaa

3.

Verify that all the extended ping tests were 100 percent successful.

4.

Examine the show interface serial command output to determine whether input errors have increased.

If input errors have not increased, the local hardware (DSU, cable, router interface card) is probably in good condition. Also look for cyclic redundancy check (CRC), frame, or other errors. Look at the fifth and sixth line from the bottom of the show interface serial command output to verify this.

If all pings are 100 percent successful and input errors have not increased, the equipment in this portion of the circuit is probably in good condition. Move on to the next loopback test to be performed.

5.

Remove the loopback from the interface. To do so, remove the loopback plug, the software loopback commands, or request the telco to remove their loopback. Then restore your router to the original setting.

Drive Savers news June 2009

American Idol Judge rules: "DriveSavers Rocks!"
Thousands of American Idol fans are likely to be suffering withdrawals, now that their favorite show has wrapped up and the new idol has been crowned.Throughout the season, new judge, Kara DioGuardi, kept busy with her laptop collecting photos; working on songs and emailing her associates. But like all good things, her hard drive's life came to an abrupt end. Yet, even with severe media damage, DriveSavers rocked the American Idol judge with our fast turnaround time and unparalleled customer service.
DriveSaver-Coming soon to an iPhone near you!
This summer DriveSavers will launch the first and only hard drive simulator for iPhone and iPod touch. Known as DriveSaver, the free hard disk drive simulator features a virtual environment that allows you to explore the inner workings of a common hard drive. It simulates various types of hard disk failures using ultra-realistic sounds and visuals and includes essential backup and data loss prevention tips.DriveSaver is a fantastic demonstration tool to help illustrate hard drive data storage technology. It's educational, it's functional and . . . it's fun! It might even help you identify problems with a bad hard drive. Anyone who has ever wanted to see inside a hard drive or learn how drives work and why they fail, must try it! As a reseller partner, you'll be one of the first to be notified when it is available for download from the iTunes store.
DriveSavers White Paper Reveals Lapses in Data Security with Third-Party Vendors
At the top of every IT professional's priority list these days is data security; and to address the issue, DriveSavers has published a white paper that explores the topic in an entirely new way. Using data from a 2007 survey conducted by the Poneman Institute, the comprehensive document identifies data security breaches by third-party vendors outside the control of IT professionals and corporate CIOs. This white paper outlines trends and facts behind digital data loss and examines the increasing financial costs, regulatory penalties, productivity losses and customer loyalty risks associated with a breach in data security. It also provides data security standards and protocols that every data recovery provider should uphold to preserve the integrity of critical data during the data recovery process. Download your own copy of the PDF version at: www.drivesaversdatarecovery.com/whitepaper.
TechTalk: What's a Head Crash and How Does it Affect Data Recovery?It's a fact that DriveSavers has the highest success rate recovering lost data, but there are a percentage of drives we receive that are not recoverable. The causes are varied, but the most consistent symptom is media damage caused by a head crash-a situation where the drive's read/write heads have collided with the disk platter and scraped off the magnetic coating and data. A head crash frequently leads to a disappointed customer with tough questions for you to answer. What is a head crash and what causes it to occur?
For most desktop hard drives, a head crash can develop over time simply through normal use. Whenever a drive is powered off or loses power, the drive actuator (the arm where the read/write heads are mounted) moves to a special landing zone located at the inner diameter of the platter where the heads come to rest. A great deal of friction is created when the read/write heads touch the platter's surface as the drive spins down. Over time, the constant friction causes damage to the heads and the media surface on the inner diameter can be destroyed. Other portions of the platter surface will be destroyed if the hard drive continues to operate.When it comes to laptop hard drives, manufacturers have addressed the issue of friction by designing special off-platter parking systems that allow the read/write head armature to move off the platter during shut down, sleep, standby or hibernate mode. But, laptop hard drives certainly aren't immune to head crashes and in many ways are more susceptible to damage if the computer is bumped or jarred during transport while running.Symptoms of a head crash include repeated spinning up and spinning down of the drive and clicking or grinding sounds. Listen to samples of these sounds on our website at: www.drivesaversdatarecovery.com/tips.Remember, that if a customer's hard drive exhibits any of these symptoms and they need data recovery, contact DriveSavers immediately. In our experience, the more attempts made to recover data from a media-damaged hard drive, the lower the chances will be for success, even for experienced DriveSavers engineers. If your customer has vital data they need recovered, always offer DriveSavers as the best solution. Your customer will thank you!
TestimonialI just wanted to let you and everyone at DriveSavers know how amazing I think you all are. I received my hard drive in the mail this morning even though your engineers had only finished the recovery process yesterday afternoon. From Cali to Louisiana overnight!Of the thousands and thousands of files on my drive, 97% were recovered, and I've already checked and found that all of the important stuff I needed is there! I was starting to lose my sanity and my health was suffering from the stress of losing all of this important information, but you all gave me my sanity back. I called multiple times to check in on my drive and surely, I bothered the customer service agents, but I definitely didn't get that vibe from them-nothing but calming words and happy attitudes from your wonderful staff. Thank you, Thank you, Thank you. If I lived in Cali, I would bake you all cookies and give you all hugs. You can never understand how much you have helped me.Kim Boyd:)



WEBSITE: www.drivesaversdatarecovery.comTOLLFREE: 800.440.1904DATA RECOVERY: recovery@drivesavers.comRESELLER SUPPORT: reseller@drivesavers.comREORDER SUPPLIES: www.drivesavers.com/resellerCOMMENTS TO THE EDITOR: resellernews@drivesavers.comFOLLOW US ON TWITTER: twitter.com/drivesavers
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Buffalo Authorized Reseller

Congratulations! We are pleased to announce that you have been approved to become a Buffalo Authorized Reseller.

www.cwcny.com

Call for Quote on your Buffalo Products:

Office: 516-889-3600 or Email: info@cwcny.com

Changing times!!!

There have been many changes in the IT marketplace these last few months. CWCNY.com is likewise changing with the times. We are implementing several significant changes to how we represent ourselves in the market and how we conduct business in general.

Visit us http://www.cwcny.com

In the News....

APC Reliability Partner

CONGRATULATIONS on completing the requirements to become an APC Reliability Provider!

This achievement demonstrates to your customers that you maintain APC product knowledge and support and it validates your expertise as you design, deploy, and maintain their networks.

Drive Savers have done it again !!!!!!!

Disk-aster of the Month
Kathleen York, (also known as Bird York), is an Oscar nominated singer/songwriter for her song, "In the Deep", which was featured in the 2005 Oscar-winning film Crash. York is also a well-known actress, having appeared in over 60 films and television programs including a recurring role as Andrea Wyatt in the show The West Wing.Two years ago, Kathleen wrote and recorded a song for the Tommy Lee Jones film, In the Valley of Elah. Unfortunately, the song, "House is Falling Down", wasn't included in the final release of the film. As Kathleen moved onto other projects, her 200 GB external hard drive suddenly stopped working. "One day it just vanished from the desktop and it wouldn't mount. Just like that. Poof! Disaster!", said York.After In the Valley of Elah completed production, "House is Falling Down" was to be revived and submitted for placement in the television program Army Wives. It was then to be released as a record. According to York, "Locked up on my dead hard drive (along with all the tracks for that song) were tons of other recordings that were not backed up anywhere!"If York couldn't recover her recordings, it meant weeks of work and money spent re-recording the material along with L.A.'s top session players.On a recommendation from a friend, she sent her dead drive to DriveSavers. When it arrived, it was diagnosed as having media damage and firmware corruption. Fortunately, York hadn't attempted to recover her own data using a software solution. "We were able to obtain a near perfect image and a complete recovery." said John Christopher, senior data recovery engineer. "If she had tried recovering the data on her own, it's quite possible that the media damage could've been much worse and even made it impossible to recover."Just a few days after receiving her data back, York emailed DriveSavers, "You should change the name of your company to Lifesavers! You got everything I needed back!"
Question of the Month
What kinds of data recovery attempts can I perform before involving DriveSavers?To avoid permanent loss, remember these important guidelines. Attempting data recovery can be dangerous; it puts your customer's data in jeopardy and can make subsequent attempts impossible. Never attempt a data recovery without warning the customer of the potential dangers involved. If a customer is willing to take the risk, we suggest that you follow these procedures to minimize possible media damage.· If a hard drive makes any repetitive clicking or grinding, stop the process. The drive may have media damage. Operating the drive in this state will make the situation worse.· If you connect the hard drive to a computer and it is not recognized in the setup, stop the process. The drive may have a damaged circuit board and should not be swapped with an identical model, as it could remove the bad sector table.· Avoid utility software that makes changes to the drive's firmware or bad sector table. This can permanently corrupt the data.· Always make a sector copy of the hard drive to another hard drive before using any utility software program.· Avoid home remedies such as placing a hard drive in a freezer. This will create condensation buildup inside the drive mechanism creating further problems.· Remember that if the data is critical, it's best to send the drive to DriveSavers because the first data recovery attempt may be the only chance to get back the data.
Testimonial
Dear DriveSavers,You guys are fantastic! I had pretty much given up on my lost financial records when I called you. Everyone I dealt with in your company was courteous, helpful, and responsible.I especially must single out Kristina and Jim. Kristina fielded my initial desperate call and was sympathetic and supportive. She made sure she understood my particular problem and was clear about the procedure and the cost. She even went the extra mile and called me after having researched consulting resources I needed about an unrelated issue.Jim was incredible. I never knew so highly talented a geek could have such great people skills. He carefully listened to my attempts to explain the problem and made sure he understood what, specifically, I needed from him. He was respectful and patient. The software company had said my data was corrupted beyond repair but miraculously he was able to delve into my hard drive and retrieve a healthy copy.Your competence and customer service are outstanding! I can't thank you enough.Dan Kalb, Ph.D.Novato, CA
Security and Encryption
Encrypted data storage devices are extremely common for businesses, government and individuals storing highly confidential or personal information on them. To understand and overcome the challenges of recovering data from encrypted drives, DriveSavers engineers have worked in partnership with all leading encryption software manufacturers and have been trained and certified by government-approved vendors to recover file and disk-level encrypted data safely and successfully. As a result, government agencies with encrypted systems regularly rely on DriveSavers to recover their lost data. Recently, a US Army employee almost lost all his confidential data. His laptop overheated and began clicking, a symptom of electro-mechanical component failure. To complicate matters, the drive was encrypted.To recover the data, the mechanical components in the 2.5" hard drive first needed to be rebuilt by engineers in our Class 100 cleanroom. Once the mechanical repairs were completed, a file system engineer, certified in encryption data recovery protocol--successfully created a sector-by-sector image of the data on the drive. In special cases, data is so sensitive that we return the sector image back to the customer fully encrypted. The customer can then enter the decryption key to verify the recovered data in their own protected environment.Certain customers and data loss situations require extra security procedures. DriveSavers provides customized data recovery solutions that meet the most stringent data security requirements, including the successful recovery of data from encrypted drives.

Computer display rotated 90 degrees

Ctrl+Alt+(up arrow) worked like a charm...

New tip of the day.....

Problems:
The Problem:-Display screen has rotated to 90 degrees clockwise. ... Let me tell you, finding this page on a display rotated 90 degrees was enough of a pain ...
After booting up with landscape orientation, the desktop appears rotated 90 degrees. Other than turning the monitor on its side, ...

Answer:
Ctrl+Alt+(up arrow) worked like a charm...

General Contact Info

Office : 516-889-3600
Fax: 516-889-3601
Email: info@cwcny.com or mike@cwcny.com
Website: www.cwcny.com

• Onsite Service
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• Remote Desktop Support

Cisco Consumer Channel Network

Welcome to the Cisco Consumer Channel Network! As a member of this elite team, you have access to award-winning networking solutions from an industry leader as well as a collection of tools and programs designed to position you for success.

Onforce Provider FeedBack

michael pittakas
Computer Works Consulting Group, LLC

112 Work Orders Completed
Pro ID: 53605

Overall Rating: 5.95/6 (96 ratings)
Bellmore, NY 11710

Service Range: 40 miles

Phone: 516.889.3600

Email:
mike@cwcny.com

Background CheckedMay 9, 2008
Drug TestedFeb 6, 2007
In Business Since: 1995

3 Employees
Member Since: 2007

Stock Parts: yes






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Hands-on Level 3 to T1 Circuit Conversion
Information Technology :: Network :: Router :: Other Mon Mar 23 2009 @ 10:10am
6/6
Hands-on Level 3 to T1 Circuit Conversion
Information Technology :: Network :: Router :: Other Fri Mar 13 2009 @ 12:08pm
6/6
Installation of Hand Scanners and Signature Capture Devices
Information Technology :: Point of Sale :: Complete System :: Install/Setup Thu Mar 12 2009 @ 9:55am
6/6
Touch Screen Display
Information Technology :: Point of Sale :: Touch Screen Display :: Diagnose & Repair Tue Dec 16 2008 @ 9:36am
6/6
Installation of Hand Scanners and Signature Capture Devices
Information Technology :: Point of Sale :: Complete System :: Install/Setup Tue Nov 18 2008 @ 11:09pm
6/6
Installation of Hand Scanners and Signature Capture Devices
Information Technology :: Point of Sale :: Complete System :: Install/Setup Sun Nov 16 2008 @ 10:08pm
6/6
Site survey for iPort Media
Information Technology :: Other :: Site Survey/Consultation Wed Nov 12 2008 @ 1:19pm
6/6
RID# 214390-Tech needed to Confirm kiosk location, touchscreen needs calibrated
Information Technology :: Other :: Diagnose & Repair Wed Nov 12 2008 @ 12:09pm
6/6
Installation of Hand Scanners and Signature Capture Devices
Information Technology :: Point of Sale :: Complete System :: Install/Setup Tue Nov 4 2008 @ 1:29am
6/6
Site survey for iPort Media
Information Technology :: Other :: Site Survey/Consultation Wed Oct 8 2008 @ 12:03pm

Long Beach Chamber giving Award to Computer Works

Password Protect Word & Excel Sheets

Password Protect Microsoft Word and Excel Documents

---

Contents

• Introduction


• Microsoft Word Password Protection


• Microsoft Excel Password Protection


• Attaching Password Protected Files to Email Messages


• Opening Password Protected Attachments

Introduction

Microsft Word and Microsoft Excel both have the ability to assist you in protecting your document's security. This "How Do I" document provides you with the steps necessary to protect your document from prying eyes.

Please remember than when password protecting a document, the person who is receiving the document must also have the password or they will not be able to view or modify it.

IMPORTANT: Do not include the password in the same email as the file you are sending. If the email is intercepted the person intercepting it will have both the document and the password, defeating the purpose of password protecting the document in the first place.

Microsoft Word Password Protection

Once you have completed your document there are only a few simple steps required to protect it.

First left-click on the "Tools" menu and then select "Options" from the drop down menu.







On the "Options" screen that appears you must left-click on the 'Security' tab to display the window shown below.







Once you have clicked on the 'Security Tab' you must enter a password in the 'Password to Open:' box. Doing this prevents anyone from being able to open the document without the password you assign.


Remember to use a unique password that will not be easy for someone else to figure out.



Click on OK once you have chosen a password. The window shown below will appear asking you to verify the password you entered.





Once you have done this save the document as you normally would and forward it as usual.


If you require assistance with attaching the document to an email message refer to 'Attaching Password Protected Files to Email Messages'.

Microsoft Excel Password Protection

Once you have completed your document there are only a few simple steps required to protect it.

First left-click on the "Tools" menu and then select "Options" from the drop down menu.








On the "Options" screen that appears you must left-click on the 'Security' tab to display the window shown below.








Once you have clicked on the 'Security Tab' you must enter a password in the 'Password to Open:' box. Doing this prevents anyone from being able to open the document without the password you assign.


Remember to use a unique password that will not be easy for someone else to figure out.



Click on OK once you have chosen a password. The window shown below will appear asking you to verify the password you entered.




Once you have done this save the document as you normally would and forward it as usual.


If you require assistance with attaching the document to an email message refer to 'Attaching Password Protected Files to Email Messages'.

Attaching Password Protected Files to Email Messages

Opening Password Protected Attachments

There is only one extra step required when you are trying to open a password protected Word or Excel file that you have received.

As you are opening the file in the normal way,
you will see the dialogue box below open up. It requires that you
enter the password chosen by the person who created the file. Enter it into the white box and hit OK and the file will open.

---