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Get your battery backups and APC power strips from CWCNY ..

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Verizon DSL -New York Long Beach Area & Parts of Maryland

DSL was down for few days in parts of Long Beach, NY ...
Client called about no Internet , but modem was up and Router was up...

Call Verizon to find hardware failure and replacing a network node on servers...

Service was restored....

Always check your internet carriers before you call your computer guy up...lol

Black Berry Email Issues....

Blackberry Email missing....

Few Clients stop receiving emails to blackberry device over last few days....

Spoke to Rim Level 2 support - we found that you would have to delete email acct and and reactivate account to start to receive email again on device....

Very weird no answers... Why?

Spoke to Hosting Company and Spoke to App River Spam filter Team...

Unknown issue......

No Outages reported....

Making a T1 Loop Back Tester on a Budge.....& Testing Instructions

Loop Back Instru

The T1 CSU/DSU has a pinout different from the four-wire 56K CSU/DSU. The connector for the T1 CSU/DSU is an RJ-48C. The connector for the four-wire 56k CSU/DSU is an RJ-48S. Both connectors are compatible with RJ-45 plugs.

*

Complete these steps to create a loopback plug for a T1 CSU/DSU:

1.

Use wire cutters to create a working RJ-45 cable that is 5 inches long with an attached connector.

2.

Strip the wires.

3.

Twist the wires from pins 1 and 4 together.

4.

Twist the wires from pins 2 and 5 together.

5.

Leave the rest of the wires alone.

*

Complete these steps to create a loopback plug for a 56K CSU/DSU:

1.

Use wire cutters to create a working RJ-45 cable that is 5 inches long with an attached connector.

2.

Strip the wires.

3.

Twist the wires from pins 1 and 7 together.

4.

Twist the wires from pins 2 and 8 together.

5.

Leave the rest of the wires alone.

Telco-Assisted Loopback Tests

Note: Refer to the Telco Assisted Loop to Router in the diagram above.

Use CSU/DSU tests to test the CSU/DSU, router, and cable that connects them (for an external CSU/DSU) on both sides of the circuit. If you can rule out a problem with them, involve the telco or provider. These loopback tests are done with the assistance of the telco, but are not done independently by the telco.

Note: These tests are not the same as the diagnostic or Bit Error Rate Test (BERT) testing on the line that the telco performs.

For these loopback tests, you must involve the telco since you are ask them to provide loopbacks towards your premises from the telco switches. Monitor the looped circuit from the router. In order to do this, you need to have the telco "split the circuit" at the telco switch closest to your router. For example, the telco must supply a loopback at the first telco switch that your circuit passes through, and loop that circuit back towards your router. In this way you can isolate the telco cloud of switches. You can then test only the portion of the circuit between the first telco switch and your CSU/DSU, SmartJack, and router.

Please refer to the Diagnostic Tests While in Loopback section for information on what you must verify while in loopback.

If you complete this "First Switch" testing, and prove it to run free of errors, perform the same procedure on the remote end of the circuit. The remote end is the router on the other side of the provider cloud. If the remote end is your Internet service provider (ISP), you must involve the ISP to help test this portion of the circuit.

Test the "First Switch" on both sides. If it is clean, you can use this information to indicate that the problem is within the telco cloud. The telco can investigate with their own testing of the circuit at this point. Alternatively the telco can continue the loopback testing with you. The telco can do this by backing off one switch at a time further into the telco cloud. At each switch, they should do a loopback towards the local router.

If "First Switch" tests indicate a problem in the circuit between the first telco switch and your router, the telco can help test that circuit portion. The telco can loop various equipment for diagnostic tests between the SmartJack that you connect your CSU/DSU to and the first telco switch. Bear in mind that, if you have an extended demarc, you should investigate it as a potential problem area. Extended demarcs, when done incorrectly, can produce errors on the line. Extended demarcs occur when the provider extends the original demarc point to a location closer to the customer equipment.

Diagnostic Tests While in Loopback

The best test to run while in any of the loopbacks described above is an extended ping. You should run this test and monitor the show interface serial command for errors on the interface.

Prepare for the Extended Ping Test

Complete these steps to prepare for the extended ping test:

1.

Use the show interface serial command to verify that the router has HDLC encapsulation on the interface, and that the interface sees the loopback.

Here is an example of the first few lines of the output:

Router#show interface serial 0

Serial0 is up, line protocol is up (looped)

Hardware is HD64570

Internet address is 10.1.1.1, subnet mask is 255.255.255.0

MTU 1500 bytes, BW 1544 Kbit, DLY 20000 usec, rely 255/255, load 1/255

Encapsulation HDLC, loopback set, keepalive set (10 sec)

...

2.

Use the show running-config command to see if the interface has a unique IP address that is not shared with any other interface.

If the serial interface above does not have an IP address of its own, obtain a unique address and assign it to the interface.

Router(config-if)#ip address 172.22.53.1 255.255.255.0

3.

Use the clear counters command to clear the interface counters.

For example:

Router#clear counters

Clear "show interface" counters on all interfaces [confirm]

Router#

4.

Perform the extended ping test as described in the Perform Extended Ping Tests section.

Perform Extended Ping Tests

The ping command is a useful test available on Cisco internetworking devices as well as on many host systems. In TCP/IP, this diagnostic tool is also called an Internet Control Message Protocol (ICMP) Echo Request.

Note: The ping command is particularly useful when the show interfaces serial output registers high levels of input errors.

Cisco internetworking devices provide a mechanism to send many ping packets in sequence automatically.

Complete these steps to perform serial line extended ping tests:

1.

Perform the extended ping test. To do so, complete these steps:

1.

Type: ping ip

2.

Target address = enter the IP address of the local interface to which IP address was just assigned

3.

Repeat count = 50

4.

Datagram size = 1500

5.

Timeout = press ENTER

6.

Extended cmds = yes

7.

Source Address = press ENTER

8.

Type of service = press ENTER

9.

Set Df bit in ip header = press ENTER

10.

Validate reply data = press ENTER

11.

Data pattern: 0x0000

12.

Press ENTER three times.

Notice that the ping packet size is 1500 bytes, and that we perform an all zeros ping (0x0000). Also, the ping count specification is set to 50. Therefore, in this case, fifty 1500 byte ping packets are sent out.

Here is a sample output:

Router#ping ip

Target IP address: 172.22.53.1

Repeat count [5]: 50

Datagram size [100]: 1500

Timeout in seconds [2]:

Extended commands [n]: yes

Source address or interface:

Type of service [0]:

Set DF bit in IP header? [no]:

Validate reply data? [no]:

Data pattern [0xABCD]: 0x0000

Loose, Strict, Record, Timestamp, Verbose[none]:

Sweep range of sizes [n]:

Type escape sequence to abort.

Sending 50, 1500-byte ICMP Echos to 172.22.53.1, timeout is 2 seconds:

Packet has data pattern 0x0000

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Success rate is 100 percent (50/50), round-trip min/avg/max = 4/4/8 ms

Router#

2.

Perform additional extended ping tests with different data patterns.

For example:

Repeat step 1, but use a Data Pattern of 0x1111

Repeat step 1, but use a Data Pattern of 0xffff

Repeat step 1, but use a Data Pattern of 0xaaaa

3.

Verify that all the extended ping tests were 100 percent successful.

4.

Examine the show interface serial command output to determine whether input errors have increased.

If input errors have not increased, the local hardware (DSU, cable, router interface card) is probably in good condition. Also look for cyclic redundancy check (CRC), frame, or other errors. Look at the fifth and sixth line from the bottom of the show interface serial command output to verify this.

If all pings are 100 percent successful and input errors have not increased, the equipment in this portion of the circuit is probably in good condition. Move on to the next loopback test to be performed.

5.

Remove the loopback from the interface. To do so, remove the loopback plug, the software loopback commands, or request the telco to remove their loopback. Then restore your router to the original setting.

Drive Savers news June 2009

American Idol Judge rules: "DriveSavers Rocks!"
Thousands of American Idol fans are likely to be suffering withdrawals, now that their favorite show has wrapped up and the new idol has been crowned.Throughout the season, new judge, Kara DioGuardi, kept busy with her laptop collecting photos; working on songs and emailing her associates. But like all good things, her hard drive's life came to an abrupt end. Yet, even with severe media damage, DriveSavers rocked the American Idol judge with our fast turnaround time and unparalleled customer service.
DriveSaver-Coming soon to an iPhone near you!
This summer DriveSavers will launch the first and only hard drive simulator for iPhone and iPod touch. Known as DriveSaver, the free hard disk drive simulator features a virtual environment that allows you to explore the inner workings of a common hard drive. It simulates various types of hard disk failures using ultra-realistic sounds and visuals and includes essential backup and data loss prevention tips.DriveSaver is a fantastic demonstration tool to help illustrate hard drive data storage technology. It's educational, it's functional and . . . it's fun! It might even help you identify problems with a bad hard drive. Anyone who has ever wanted to see inside a hard drive or learn how drives work and why they fail, must try it! As a reseller partner, you'll be one of the first to be notified when it is available for download from the iTunes store.
DriveSavers White Paper Reveals Lapses in Data Security with Third-Party Vendors
At the top of every IT professional's priority list these days is data security; and to address the issue, DriveSavers has published a white paper that explores the topic in an entirely new way. Using data from a 2007 survey conducted by the Poneman Institute, the comprehensive document identifies data security breaches by third-party vendors outside the control of IT professionals and corporate CIOs. This white paper outlines trends and facts behind digital data loss and examines the increasing financial costs, regulatory penalties, productivity losses and customer loyalty risks associated with a breach in data security. It also provides data security standards and protocols that every data recovery provider should uphold to preserve the integrity of critical data during the data recovery process. Download your own copy of the PDF version at: www.drivesaversdatarecovery.com/whitepaper.
TechTalk: What's a Head Crash and How Does it Affect Data Recovery?It's a fact that DriveSavers has the highest success rate recovering lost data, but there are a percentage of drives we receive that are not recoverable. The causes are varied, but the most consistent symptom is media damage caused by a head crash-a situation where the drive's read/write heads have collided with the disk platter and scraped off the magnetic coating and data. A head crash frequently leads to a disappointed customer with tough questions for you to answer. What is a head crash and what causes it to occur?
For most desktop hard drives, a head crash can develop over time simply through normal use. Whenever a drive is powered off or loses power, the drive actuator (the arm where the read/write heads are mounted) moves to a special landing zone located at the inner diameter of the platter where the heads come to rest. A great deal of friction is created when the read/write heads touch the platter's surface as the drive spins down. Over time, the constant friction causes damage to the heads and the media surface on the inner diameter can be destroyed. Other portions of the platter surface will be destroyed if the hard drive continues to operate.When it comes to laptop hard drives, manufacturers have addressed the issue of friction by designing special off-platter parking systems that allow the read/write head armature to move off the platter during shut down, sleep, standby or hibernate mode. But, laptop hard drives certainly aren't immune to head crashes and in many ways are more susceptible to damage if the computer is bumped or jarred during transport while running.Symptoms of a head crash include repeated spinning up and spinning down of the drive and clicking or grinding sounds. Listen to samples of these sounds on our website at: www.drivesaversdatarecovery.com/tips.Remember, that if a customer's hard drive exhibits any of these symptoms and they need data recovery, contact DriveSavers immediately. In our experience, the more attempts made to recover data from a media-damaged hard drive, the lower the chances will be for success, even for experienced DriveSavers engineers. If your customer has vital data they need recovered, always offer DriveSavers as the best solution. Your customer will thank you!
TestimonialI just wanted to let you and everyone at DriveSavers know how amazing I think you all are. I received my hard drive in the mail this morning even though your engineers had only finished the recovery process yesterday afternoon. From Cali to Louisiana overnight!Of the thousands and thousands of files on my drive, 97% were recovered, and I've already checked and found that all of the important stuff I needed is there! I was starting to lose my sanity and my health was suffering from the stress of losing all of this important information, but you all gave me my sanity back. I called multiple times to check in on my drive and surely, I bothered the customer service agents, but I definitely didn't get that vibe from them-nothing but calming words and happy attitudes from your wonderful staff. Thank you, Thank you, Thank you. If I lived in Cali, I would bake you all cookies and give you all hugs. You can never understand how much you have helped me.Kim Boyd:)



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